Category Archives: Communication

The Bots the Thing

Alexis Madrigal’s article yesterday, That time 2 Bots were Talking, and Bank of America Butted In, got me to thinking about operations in the Network Age. As bots become more “life like” and are integrated into the various and sundry aspects … Continue reading

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We are our own media channels

Let’s begin 2012 coming to the understanding that we, as technology enhanced social beings, are now our own media channels. We have been for a while, yet many still don’t understand this simple fact. Organizational leadership, especially, must come to … Continue reading

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It’s Who You Know

First you need to read this article. For all the noise that surrounds the term “social media” most of us still don’t understand what all the “new media” means to us. I was on a panel a few weeks ago … Continue reading

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Roots of conflict

Most conflict arises because of unmet expectations. Expectations are fueled by assumptions which are bound by presumptions. We presume things, usually facts not in evidence, and then make assumptions based on those presumptions. These assumptions form expectations and when actions … Continue reading

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Thinking, training, surviving, thriving

I’m finding myself in more and more discussions about how organizations should be using social media. Leaders are realizing that the environment is changing and they want their organizations to capitalize on it. I’ve been saying for some time now that New/Social Media … Continue reading

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